Refund and Returns Policy

After-sales issues caused by the quality of ordered goods are fully borne by the platform. The specific after-sales rules are as follows:

To initiate an after-sales request, the following documentation is required:

• Screenshot of the order refund from the buyer’s store backend
• Photos of the product issue
• Clear photo of the package waybill
• Description of the issue

Application Reason	After-sales Type	Compensation Standard
Quality and Shipment	Poor workmanship/Defects	Resend/Full refund
	Missing parts/Severe color discrepancy	Resend/Full refund
	Size mismatch with product description	Resend/Full refund
	Short shipment/Missing items	Resend/Refund based on actual situation
	Wrong material/style/color/size	Resend/Full refund
	Others	Depends on specific evidence

If the provided information is incomplete, ambiguous, falsified, etc., the platform reserves the right to reject the after-sales request. Special situations and reasons leading to issues may also result in denial of after-sales service, including but not limited to the following scenarios:

1. All products on the platform are custom-made and do not support no-reason return and exchange policies.
2. Damage or deformation caused by the buyer.
3. Incorrect recipient information provided by the buyer, resulting in failed delivery.
4. Order products with abnormal or low-resolution images provided by the buyer, leading to production issues or unclear results.
5. Loss or damage of the product’s outer packaging (e.g., brand packaging box or outer packaging bag with the waybill); missing accessories (e.g., attachments, manuals, warranty cards, tags, invoices).
6. Web product images and information are for reference only. Differences in color and brightness due to shooting light and different monitors are within a reasonable range and do not constitute a quality issue.
7. Normal transportation marks due to long shipping times, product conditions recoverable through washing or ironing, etc.
8. Reasonable error ranges caused by normal production processes: sewing errors, splicing errors, alignment errors, etc.
9. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
10. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

After-sales Issues Caused by Order Logistics

1. Issues caused by inaccurate address information provided by the buyer (e.g., incorrect address, delivery not finding the contact, uncollected items) resulting in product loss, damage, misdelivery, or re-shipment.
2. During customs inspection by the import/export country or other government departments, the buyer is responsible for providing all necessary materials. Delays or refusals due to untimely or inaccurate information provided by the buyer will result in the goods being returned, delayed, confiscated, or destroyed.
3. Delays or losses caused by uncontrollable factors such as strikes, riots, wars, weather, natural disasters, traffic accidents, political turmoil, government control, hacker attacks, epidemic outbreaks, joint sea damage, holiday delays, etc.
4. Damage, destruction, or seizure of goods caused by customs inspection, policy changes, or political conflicts in the import/export country.

Refund Method

1. Submit Refund Application:

• After logging into the shopping website account, find the order management or refund application option, select the order to be refunded, and provide the reason for the refund.

2. Review Refund Application:

• Upon receiving the refund application, the shopping website will review it. The review process usually includes checking the order status and confirming whether the product meets the refund conditions.

3. Confirm Refund:

• Once approved, the shopping website will notify the user that the refund application has been approved and confirm the refund amount.

4. Process Refund:

• The shopping website will start processing the refund to the user’s original payment method. The specific refund time depends on the processing speed of the shopping website and the payment institution.

5. Receive Refund:

• The user will receive a notification from the shopping website once the refund is successful and receive the refund amount within a certain period.